Products
Enterprise physical-security and operations platform. It combines AI video
intelligence with patrols, incidents, access workflows, people and vehicle
operations, safety monitoring, dashboards, and audit-ready reporting.
Video and facility intelligence: unauthorized entry and
watchlist detection · ANPR / LPR vehicle entry and exit · vehicle-congestion
monitoring · occupancy and footfall · idle-zone alerts · parking-slot and
lot-level parking-occupancy monitoring · pool-safety observations · restaurant
guest/table/staff counts, PAX, utilization, heatmaps and understaffing analytics · IoT environmental monitoring ·
AI Scene Intelligence and scheduled operational reports.
Security operations: QR/GPS patrol routes, checkpoint scans,
random selfie verification, missed-patrol alerts and coverage reports · security
cases with taxonomy, playbooks, owners, SLAs and AI-event linkage · incident
dashboards with AI-verification trust and false-alarm analysis · multi-day visitor passes, token pools, encrypted
ID/OCR workflows, WhatsApp decisions, emergency broadcasts and daily digests ·
recurring supplier-delivery schedules, QR scans, vendor portal and exception
reporting · ODC event staffing requirements, roster magic links, maker-checker HR
approvals, caps, minimum shifts, expected-versus-arrived views and ID-proof gate check-in · multi-site roles,
alerts, exports and cross-property reporting.
Privacy-first data controls: property-specific visitor and employee
notices · explicit, versioned consent · configurable retention by data category ·
phone-based visitor access and erasure workflows · legal holds for visits and events ·
append-only privacy audit history. Full controls are managed in the Security web app;
Android visitor registration presents the current notice and records consent.
Safety boundary: Pool Safety is a best-effort awareness aid, not a
certified life-safety or drowning-detection system, and does not replace lifeguards.
Upcoming: unattended luggage detection.
AI-powered guest-service and hotel-operations platform. Aura connects guest
concierge and voice with service recovery, F&B execution, room readiness,
staff workflows, call intelligence, analytics, and supported PMS/POS systems.
Guest service: AI concierge over web and WhatsApp · guest/staff
AI voice agent for questions, food orders, service requests and status ·
returning-guest context and personalized recommendations · live request status,
ETA and conversational cancellation · separate food and service SLA ladders,
Guest Concerns, escalation workflows, delay messaging and call-request
verification · searchable TV guide and hotel-information document cards.
Hotel operations: food ordering and delivery · PIN-protected
kitchen, bar and room-service display boards with live SLA timers, alarms and
workflow lanes · AI Room Ready inspections · public QR room/MOD checklists,
missed-room tracking and PDF/WhatsApp reports · GM Copilot morning briefings and
Room Health · automatic PABX call ingestion, pickup metrics, action extraction,
request gaps, food-demand analysis and daily PDF/Excel/WhatsApp reports · chat
analytics · staff knowledge Q&A · named or anonymous confidential People
& Culture feedback.
Supported hotel-system integrations: Infrasys POS and IDS Next FX PMS/POS,
including in-house guest, menu and outlet sync; IRD and restaurant KOT push;
void/re-push controls; per-outlet configuration; failure alerts; and integration
activity with request/response history.
Frequently asked questions
What products does ArgentQ offer?
Two AI platforms: ArgentQ Security for camera intelligence and end-to-end physical-security operations, and ArgentQ Aura for connected hotel guest service, voice, staff workflows, calls, F&B, checklists, analytics, and PMS/POS operations.
What cameras does ArgentQ Security work with?
Most IP cameras and existing CCTV systems via standard protocols including RTSP and ONVIF. Works with major manufacturers — no infrastructure replacement required.
How does ArgentQ Aura work for hotels?
Aura combines web, WhatsApp, and voice concierge experiences with live requests and recovery workflows, F&B display boards, room inspections and QR checklists, GM briefing, call intelligence, staff knowledge, feedback, Infrasys POS, and IDS Next FX PMS/POS integration.
Can ArgentQ scale across multiple sites?
Yes. Both products are built for multi-site, multi-tenant operations with a single dashboard, granular role-based access controls, two-factor authentication, and per-site configuration.
How is a deployment planned?
The rollout depends on the selected modules, sites, cameras, hotel content, guest channels, and integrations. The ArgentQ team maps data sources and workflows before configuring each property.
Is our data secure?
All data is encrypted in transit and at rest. Both platforms enforce 2FA and role-based access control across web and mobile. ArgentQ Security also provides DPDP-ready notices and consent, configurable retention, visitor access and erasure workflows, legal holds, and audit history. It supports edge processing so video can be analyzed locally without sending raw feeds to the cloud.
What does Privacy First include in ArgentQ Security?
Authorized administrators can configure property-specific visitor and employee notices, record explicit versioned consent, set retention periods by data category, process phone-based visitor access and erasure requests, protect visits and events with legal holds, and review an append-only audit trail. These controls support DPDP workflows; each organization remains responsible for its policies and legal obligations.
