Products
Enterprise physical-security and operations platform. It combines AI video
intelligence with patrols, incidents, access workflows, people and vehicle
operations, safety monitoring, dashboards, and audit-ready reporting.
Video and facility intelligence: unauthorized-entry and
watchlist alerts · vehicle entry and exit with number-plate recognition · congestion
alerts · occupancy and footfall · idle-zone alerts · parking availability and lot
occupancy · pool-safety awareness · restaurant occupancy and service insights · buffet
refill alerts · unattended-luggage alerts · VIP arrivals · environmental sensors ·
daily AI operations reports.
Security operations: verified patrols with missed-patrol alerts and
coverage reports · security cases with owners, evidence and timelines · incident
dashboards with false-alarm trends · visitor registration, approvals and passes ·
supplier deliveries · event and contract manpower · returnable and non-returnable
gate passes with phone approvals and return tracking · digital outgoing slips ·
employee transport · contract-staff face attendance · multi-site roles, alerts,
exports and cross-property reporting.
Privacy-first data controls: property-specific visitor and employee
notices · explicit, versioned consent · configurable retention by data category ·
phone-based visitor access and erasure workflows · legal holds for visits and events ·
append-only privacy audit history. Full controls are managed in the Vigil web app;
visitor registration in the Android and iOS apps presents the current notice and records consent.
Safety boundary: Pool Safety is a best-effort awareness aid, not a
certified life-safety or drowning-detection system, and does not replace lifeguards.
AI-powered guest-service and hotel-operations platform. Aura connects guest
concierge and voice with service recovery, F&B execution, room readiness,
staff workflows, call intelligence, analytics, and supported PMS/POS systems.
Guest service: Guest 360 — one profile for every guest across every
stay · returning and VIP guests recognised on arrival · AI concierge on web chat and
WhatsApp · AI voice agent that answers room phones · AI reservations agent · staff
take over a chat whenever a person is needed · live request status and ETAs · service
recovery to a verified close · guest TV guide and hotel information.
Hotel operations: in-room dining and outlet orders on live kitchen
display boards · AI Room Ready inspections · QR room and manager checklists · GM
Copilot morning briefings and Room Health · Ask Aura Hotel Insights — managers ask
about their hotel, or their whole group, and get the answer in seconds · call
intelligence and daily reports · Ask Aura, an AI assistant for staff · confidential staff feedback · housekeeping room
logs, inspections, discrepancy rounds and handovers · meal-plan, membership and spa
vouchers · lost & found · bell desk and luggage · team rosters and shifts.
Supported hotel-system integrations: Oracle OPERA Cloud, IDS Next FX,
Shiji Infrasys, an email/CSV guest feed for any other PMS, WhatsApp Business, the hotel
phone system, Google Business Profile and major OTA reviews.
Coming soon: Oracle Simphony and IDS Next IHAP POS.
Frequently asked questions
What products does ArgentQ offer?
Two AI platforms: ArgentQ Vigil for camera intelligence and end-to-end physical-security operations, and ArgentQ Aura for connected hotel guest service, a room-phone AI voice agent, housekeeping, vouchers, staff workflows, calls, F&B, checklists, analytics, and PMS/POS operations.
What cameras does ArgentQ Vigil work with?
Most IP cameras and existing CCTV systems via standard protocols including RTSP and ONVIF. Works with major manufacturers — no infrastructure replacement required.
How does ArgentQ Aura work for hotels?
Aura remembers every guest with Guest 360, answers them through an AI concierge, room-phone voice agent and reservations agent, and gives every request an owner — across housekeeping, F&B, the front office and management — on Oracle OPERA Cloud, IDS Next FX and Shiji Infrasys.
Can ArgentQ scale across multiple sites?
Yes. Both products are built for multi-site, multi-tenant operations with a single dashboard, granular role-based access controls, two-factor authentication, and per-site configuration.
How is a deployment planned?
The rollout depends on the selected modules, sites, cameras, hotel content, guest channels, and integrations. The ArgentQ team maps data sources and workflows before configuring each property.
Is our data secure?
All data is encrypted in transit and at rest. Both platforms enforce 2FA and role-based access control across web and mobile. ArgentQ Vigil also provides DPDP-ready notices and consent, configurable retention, visitor access and erasure workflows, legal holds, and audit history. It supports edge processing so video can be analyzed locally without sending raw feeds to the cloud.
What does Privacy First include in ArgentQ Vigil?
Authorized administrators can configure property-specific visitor and employee notices, record explicit versioned consent, set retention periods by data category, process phone-based visitor access and erasure requests, protect visits and events with legal holds, and review an append-only audit trail. These controls support DPDP workflows; each organization remains responsible for its policies and legal obligations.
